Cross-Team Request Service

Outcome: Internal customers can request defined services and see progress, while providing teams can triage demand, manage capacity, coordinate dependencies and improve service evidence.

Who this is for: COO, shared-service leader or functional head whose teams provide internal services yet lack a front door, demand view, service commitments or escalation route.

Ordinary administrative operating systems

Buy as much help as the problem deserves.

Each depth is complete in itself: you can stop after any of them and still have your money's worth.

Depth 1

The answer

OctaFlow maps provider and requester teams, service types, channels, information needs, dependencies and failure patterns. The customer receives a service catalogue, intake and triage design, priority rules, service targets, responsibility model, escalation route and staged launch plan.

Finished when your team can carry out the plan without us.

$2,500
Depth 2

The working method

OctaFlow installs guided service requests, queue and state rules, completeness checks, priorities, owners, dependencies, deadline controls, requester updates, acceptance and closure evidence, feedback and demand-capacity reviews.

Finished when your team runs it on real cases and it holds.

$7,500
Depth 3

The full system

OctaFlow connects identity, organisation, calendar, work, knowledge and document sources. It routes requests by service and context, coordinates provider teams, monitors ageing and demand, and preserves outcome and feedback records.

Finished when it works under real conditions we agreed in advance.

$35,000A 25% deposit commences the work. The remaining 75% is payable on completion.

A person reads every order before work starts. If it is the wrong fit, we say so and refund it. Prices are in USD and Octaflow adds no VAT or sales tax.

Proof and ownership

The answer passes when priority services have agreed inputs, owners and targets. The working method passes when requesters and providers complete representative cases through the installed route. The full system passes when a multi-team request resolves current ownership, exposes a dependency, escalates delay and retains completion evidence.

Commercial terms: Prices are in USD. OctaFlow adds no VAT, sales tax or other transaction tax. For any selected depth priced above $10,000, a 25% deposit is payable to commence and the remaining 75% is payable when the work is completed.

Standard exclusions: Travel, software licences, hosting, third-party data, external regulated opinions, major migration, custom applications and 24/7 support unless separately agreed.

Your business should get smarter every time it solves a problem. Even when we helped.

Five terms sit in every engagement, agreed before work starts. None of them can be traded out, at any depth, at any price.

training on your data never

Nothing you share with us teaches anyone else's system.

what we build for you yours

Files, rules, test cases and the record of what changed, in formats you can read.

model and provider swappable

Switch models, switch suppliers or step away from AI altogether. What we built still works.

decisions that matter your people

Automation does the carrying, never the choosing.

exit and handover day one

Handover, documentation and deletion of our access are agreed before we start.

For larger organisations
Work inside your perimeter or your cloud GDPR-aligned handling, agreed in writing Evidence an auditor can open Procurement-ready documentation Reference conversations on request

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