Customer Adoption System

Outcome: Customer adoption is defined through observable behaviours, milestones and interventions rather than activity counts alone.

Who this is for: Product or customer-success leader whose customers complete setup but do not adopt the behaviours, workflows or features needed to receive value.

Customer success, adoption and retention

Buy as much help as the problem deserves.

Each depth is complete in itself: you can stop after any of them and still have your money's worth.

Depth 1

The answer

OctaFlow maps intended value, user groups, required behaviours, barriers, product or service evidence, support routes and current interventions. The customer receives an adoption diagnosis, behaviour and milestone model, segment priorities, intervention map, ownership, measures and implementation route.

Finished when your team can carry out the plan without us.

$2,500
Depth 2

The working method

OctaFlow installs an adoption product with segment journeys, behaviour definitions, milestone and evidence rules, barrier taxonomy, intervention playbooks, customer and manager materials, review pack, experiment method and update cycle.

Finished when your team runs it on real cases and it holds.

$7,500
Depth 3

The full system

OctaFlow builds a connected adoption system across approved product-use, CRM, learning, service and support evidence. It identifies adoption states, routes appropriate intervention, records consent and response, and tests whether actions improve behaviour and value.

Finished when it works under real conditions we agreed in advance.

$35,000A 25% deposit commences the work. The remaining 75% is payable on completion.

A person reads every order before work starts. If it is the wrong fit, we say so and refund it. Prices are in USD and Octaflow adds no VAT or sales tax.

Proof and ownership

The answer passes when required behaviours and evidence are agreed. The working method passes when representative customers can be diagnosed and supported consistently. The full system passes when changing behaviour evidence triggers timely interventions and outcomes update playbooks.

Commercial terms: Prices are in USD. OctaFlow adds no VAT, sales tax or other transaction tax. For any selected depth priced above $10,000, a 25% deposit is payable to commence and the remaining 75% is payable when the work is completed.

Standard exclusions: Travel, software licences, hosting, third-party data, external regulated opinions, major migration, custom applications and 24/7 support unless separately agreed.

Your business should get smarter every time it solves a problem. Even when we helped.

Five terms sit in every engagement, agreed before work starts. None of them can be traded out, at any depth, at any price.

training on your data never

Nothing you share with us teaches anyone else's system.

what we build for you yours

Files, rules, test cases and the record of what changed, in formats you can read.

model and provider swappable

Switch models, switch suppliers or step away from AI altogether. What we built still works.

decisions that matter your people

Automation does the carrying, never the choosing.

exit and handover day one

Handover, documentation and deletion of our access are agreed before we start.

For larger organisations
Work inside your perimeter or your cloud GDPR-aligned handling, agreed in writing Evidence an auditor can open Procurement-ready documentation Reference conversations on request

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